Harassment and horrid services

<p>I paid my mom's TV licence on Thursday, 23 February 2017 within the stipulated time. My mother subsequently started receiving sms about her TV licence being in arreas. I then called SABC on the 5th of April 2017 to request them to rectify this and sent proof of payment as per their request to an email address given by them the next day (06 April 2017). Nothing happened, my mother was still harassed by the SABC and the account was still not updated. I called again on the 11th April and sent yet another email. Still no response and no action. I sent yet another email on the 18th of April 2017 and one about five hours ago today (25 April 2017). These emails were sent to ********** and ********** I even called them twice today, and on both occasions I was transfered to an automated machine and then silence. In the meantime, SABC is still harrasing my mother with smses and emails. I'm frustrated now as this process is costing me time and money. </p>