HANDED OVER TO HAHN COLLECTIONS WITHOUT MY KNOWLEDGE - NO COMMUNICATION

To whom it may concern, it has been brought to attention today with an SMS from HAHN COLLECTIONS ***(MS MNISI) that my TV LICENCE has been handed over to them top help with the collection.

Firstly, i was never notified like you did last year with an invoice or a statement that my account is DUE for payment.

Secondly, you guys hand me over without communicating with me/ informing me.

Thirdly, i must pay R 318.00 while last year i only paid R 265.00, why is there extra charge while no body communicated with me. Why must i pay LAWYER FEE/CHARGES for your **** UP.

I contacted HAHN COLLECTIONS and spoke to DEBBIE who was failing to listen to what i wanted to explain to her, all the time talking without giving me a chance to explain myself. I phoned at 15:19 and the call took 08min:45sec and she requested my email address so that she can send me an invoice and statement which im still waiting for not yet received @ 16:04.

PLEASE sort this MESS send me an invoice and statement without the fees so that i can make payment not my problem that you failed to do your job.

GIVE ME FEEDBACK BEFORE THE END OF THE DAY. *** / ***