Frustrating Experience SABC TV Licence

I am writing to express my frustration regarding the ongoing issues I have faced with SABC TV Licence. Since 2017, I have been receiving calls and SMS notifications about my late mother's TV licence, despite informing the company of her passing. This situation has been incredibly distressing for our family, as we've made it clear that there should be no further correspondence regarding this account.

In 2025, I reached out again to clarify the situation, yet I am still being sent bills for a service that should have been canceled long ago. Recently, I spoke with a representative who informed me that the account could not be canceled until payment is made. This response is both unreasonable and insensitive, given our circumstances.

It is disheartening to see a lack of compassion and understanding from SABC, particularly when dealing with sensitive matters like this. I urge SABC to review their policies and improve their communication processes to prevent similar distress for other families in the future.