NH
Natasha H
1 reviews | Active since Nov 2014
09 Jun 2015, 14:22
Final Reminder for payment but no license card.
So last night i get home and receive a final reminder for payment where they threaten to had me over to the loyers. I did not even receive my 1st statement nor have i received my tv lisence card yet i receive this which i find very strange. I am not impressed because this is the only communication and the 1st communication i received from them so how could this be a final reminder! I am still up until today waiting for my tv lisence card so i would like an explanation.
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Sabc Tv Licence's replyOfficial
10 Jun 2015, 14:21Hello NatashaHarvey,
Dear NatashaHarvey,
Your enquiry dated 9 June 2015 regarding the non receipt of a reminder to pay the TV licence with the number *** in your name refers.
The records on your account indicates that your TV licence card was posted to you on 18 May 2014 with a follow-up letter posted to you on 25 May 2014.
Reminders to renew your account were e-mailed to your mobileemail on the following dates: 23 and 24 February 2015 for your renewal on 1 April 2015. A final reminder letter was posted to you after your renewal dated 28 April 2015.
I can confirm that we have on record your e-mail where you promise to settle the outstanding balance at the end of June 2015.
Please contact the SABC to ensure that your address and contact details are updated and confirmed.
Should you require more information in this regard, kindly contact Customer Services on *** or e-mail: ***.
Regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER
Dear NatashaHarvey,
Your enquiry dated 9 June 2015 regarding the non receipt of a reminder to pay the TV licence with the number *** in your name refers.
The records on your account indicates that your TV licence card was posted to you on 18 May 2014 with a follow-up letter posted to you on 25 May 2014.
Reminders to renew your account were e-mailed to your mobileemail on the following dates: 23 and 24 February 2015 for your renewal on 1 April 2015. A final reminder letter was posted to you after your renewal dated 28 April 2015.
I can confirm that we have on record your e-mail where you promise to settle the outstanding balance at the end of June 2015.
Please contact the SABC to ensure that your address and contact details are updated and confirmed.
Should you require more information in this regard, kindly contact Customer Services on *** or e-mail: ***.
Regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER
Sabc Tv Licence's reply10 Jun 2015, 14:21
Official
Hello NatashaHarvey,
Dear NatashaHarvey,
Your enquiry dated 9 June 2015 regarding the non receipt of a reminder to pay the TV licence with the number *** in your name refers.
The records on your account indicates that your TV licence card was posted to you on 18 May 2014 with a follow-up letter posted to you on 25 May 2014.
Reminders to renew your account were e-mailed to your mobileemail on the following dates: 23 and 24 February 2015 for your renewal on 1 April 2015. A final reminder letter was posted to you after your renewal dated 28 April 2015.
I can confirm that we have on record your e-mail where you promise to settle the outstanding balance at the end of June 2015.
Please contact the SABC to ensure that your address and contact details are updated and confirmed.
Should you require more information in this regard, kindly contact Customer Services on *** or e-mail: ***.
Regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER
Dear NatashaHarvey,
Your enquiry dated 9 June 2015 regarding the non receipt of a reminder to pay the TV licence with the number *** in your name refers.
The records on your account indicates that your TV licence card was posted to you on 18 May 2014 with a follow-up letter posted to you on 25 May 2014.
Reminders to renew your account were e-mailed to your mobileemail on the following dates: 23 and 24 February 2015 for your renewal on 1 April 2015. A final reminder letter was posted to you after your renewal dated 28 April 2015.
I can confirm that we have on record your e-mail where you promise to settle the outstanding balance at the end of June 2015.
Please contact the SABC to ensure that your address and contact details are updated and confirmed.
Should you require more information in this regard, kindly contact Customer Services on *** or e-mail: ***.
Regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER