MH
Marlize H

1 reviews | Active since May 2015

12 May 2015, 11:11

FAILURE TO CANCEL MY SABC TV LICENSE

Good day<br> <br> I have sent emails (now) up to date on 6 occasions, starting on 17 Feb 2015 at 18:20 to your Customer Care department to the tvlic email address to cancel my account with immediate effect. My account was paid up in FULL until the end of Feb 2015 when I still lived in South Africa.<br> I donated my tv to my parents and they ALSO have a VALID tv license at same addresss.<br> As instructed telephonically I attached a copy of my airline ticket for abroad, as well as an affidavit explaining my request for cancellation. Thereafter I have received numerous emails from Sylvia and Frank requesting payment?? I have rep**** with my letters and again requested cancellation. As yet I have still NOT received any feedback in writing or via email.<br> This matter stresses me out tremendously as I have not had a good history with the SABC at all and would really be grateful if I am no longer a client.<br> PLEASE if you can treat this matter as a matter of urgency as this has been going on for 3 months already.<br> <br> kind rgs<br> Ms M Hayes

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Replies (1)
Sabc Tv Licence
Sabc Tv Licence's reply13 May 2015, 11:45
Official
Hello lisahayes,

Dear Mrs Hayes

Your enquiry dated 12 May 2015 regarding the cancellation of your TV licence has reference.

The matter has been forwarded to the relevant department for resolution and response.

Should you require more information in this regard, kindly contact Customer Services on *** or e-mail: ***.

Regards,

Rudy Swartz
AUDIENCE LIAISON OFFICER