Failure to allocate payment to the correct account

I paid my tvlicence in February and missed one digit when entering the reference which is my tvlic number. Since then I have been calling SABC requesting that they transfer the money to my account. Their Agents requested that I send proof of payment which I did but to date, the money has not been allocated to my account and I continue to receive reminders to pay and now a mesage saying my accoount has been handed over.

Can someone at the SABC please attend to my issue?!