YS
Yvonne S
1 reviews | Active since May 2015
20 May 2015, 20:14
Failure to acknowledge customer rights
TV licence department is refusing to allow me to cancel my TV licence as I do not own a TV anymore. I have written a letter requesting cancellation because as a devout Christian I am unable to fill in an affidavit which asks me to swear an oath. Swearing oaths leads to condemnation in my religion.<br> SABC refuses to respect my religion and instead has threatened me with debt collection if I do not pay. This is unacceptable.
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Sabc Tv Licence's replyOfficial
21 May 2015, 10:24Hello VonnieFSJ,
Dear Mrs Seilbea
Your enquiry dated 20 May 2015 regarding the cancellation of the TV licence with the number *** in your name has reference.
The SABC is governed by the Broadcasting Act no 4 of 1999 as amended and the Regulations under this Act.
The Act states that a licence holder who wishes to cancel their TV licence should notify the Corporation within 30 days before the expiry of their TV licence on a prescribed form (affidavit) which set out the changed circumstances. In other words the information is required in this format by law.
Once the requested information is received back, your enquiry will receive immediate attention.
Should you require more information in this regard, kindly contact Customer Services on *** or e-mail: ***.
Regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER
Dear Mrs Seilbea
Your enquiry dated 20 May 2015 regarding the cancellation of the TV licence with the number *** in your name has reference.
The SABC is governed by the Broadcasting Act no 4 of 1999 as amended and the Regulations under this Act.
The Act states that a licence holder who wishes to cancel their TV licence should notify the Corporation within 30 days before the expiry of their TV licence on a prescribed form (affidavit) which set out the changed circumstances. In other words the information is required in this format by law.
Once the requested information is received back, your enquiry will receive immediate attention.
Should you require more information in this regard, kindly contact Customer Services on *** or e-mail: ***.
Regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER
Sabc Tv Licence's reply21 May 2015, 10:24
Official
Hello VonnieFSJ,
Dear Mrs Seilbea
Your enquiry dated 20 May 2015 regarding the cancellation of the TV licence with the number *** in your name has reference.
The SABC is governed by the Broadcasting Act no 4 of 1999 as amended and the Regulations under this Act.
The Act states that a licence holder who wishes to cancel their TV licence should notify the Corporation within 30 days before the expiry of their TV licence on a prescribed form (affidavit) which set out the changed circumstances. In other words the information is required in this format by law.
Once the requested information is received back, your enquiry will receive immediate attention.
Should you require more information in this regard, kindly contact Customer Services on *** or e-mail: ***.
Regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER
Dear Mrs Seilbea
Your enquiry dated 20 May 2015 regarding the cancellation of the TV licence with the number *** in your name has reference.
The SABC is governed by the Broadcasting Act no 4 of 1999 as amended and the Regulations under this Act.
The Act states that a licence holder who wishes to cancel their TV licence should notify the Corporation within 30 days before the expiry of their TV licence on a prescribed form (affidavit) which set out the changed circumstances. In other words the information is required in this format by law.
Once the requested information is received back, your enquiry will receive immediate attention.
Should you require more information in this regard, kindly contact Customer Services on *** or e-mail: ***.
Regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER