Exasperated customer

I am fed up off trying to sort out the accounts with TV licencing. I have been trying and sending message since 2012 =to no avail. I have even communicated with Leonard Baicks email address: ********** from SABC tv licencing who indicated would assist in February 2017 but to date I have not received any resolution to my problem. Today I have received another sms , that I have an outstanding amount and the VVM Attorneys have taken my case on board. I have been in communication with VVM Attorneys on several occasions over the years and still my issue has not been resolved.

Email communication over the years below: Please take note that the bank the the transfer was made from was Standard Bank Lesotho account number ********** 6301 and branch code is 062967. Inversly it might have been made from My savings account which has the same numbers as my current.

On 15 August 2012 16:46, Tsenolo Moruthoane ********** wrote: Again VVM incorporated, Please clarify what the e-mails below represent to you as it appears that you have totally disregarded my attempts to prove that payment has been made. I will forward these e-mails to my legal representatives and will let them handle this matter further. Good day

---------- Forwarded message ---------- From: Tsenolo Moruthoane ********** Date: 16 April 2012 08:13 Subject: Fwd: OUTSTANDING ACCOUNT - SABC TV LICENCES//MRS TC MORUTHOANE. CCRef: ********** 31 To: **********

To whom it may concern, I an totally put out by the e-mail below because I have paid the SABC TC licences in March. I forwarded you the attachment showing that on March 5th 2012 an EFT was made inorder to pay for that. At this stage I believe I too will need to get my lawers advise on the legal position I should taken since I believe that this is a form of harra*****t at the fact that you have not taken any action to correct this situation despite the e-mail I sent showing that payment has been made. I have again enclosed the previous e-amils below for your consumption. Kind regards, ------- Forwarded message ---------- From: SABC TV Licences ********** Date: 13 April 2012 16:11 Subject: TRACE LOCATOR - SABC TV Licences//MRS TC MORUTHOANE - CallCentre Ref: ********** 31 To: **********

---------- Forwarded message ---------- From: Tsenolo Moruthoane ********** Date: 2 April 2012 09:48 Subject: Re: OUTSTANDING ACCOUNT - SABC TV LICENCES//MRS TC MORUTHOANE. CCRef: ********** 31 To: "VVM Attorneys: SABC TV Licences" **********

Dear VVM incorporated,

Please see the attached as proof of payment for SABC which was effected on March 5th through internet banking transfer.

Kind regards, Tsenolo Moruthoane

On 30 March 2012 19:18, VVM Attorneys: SABC TV Licences ********** wrote: BY EMAIL Attention: MRS TC MORUTHOANE Email Address: ********** Our Ref: ********** 6 // SABC TV LICENCES Your Ref: ********** 31 Date: 29 Mar 2012 Dear Sir / Madam, RE: OUTSTANDING ACCOUNT - SABC TV LICENCES // MRS TC MORUTHOANE 1. We hereby confirm that we act on behalf of SABC TV LICENCES. 2. You have been handed over to us due to your failure to pay your outstanding account with our client. 3. Our instructions are tthat you are indebted to our client in the amount of R350. An immediate payment of no less than R350 is required to avoid further action. 4. Additional costs and/or penalties may have accumulated on your outstanding account, for which you are liable for. Contact us urgently in order to set up an affordable repayment agreement. 5. Should you fail to adhere to the above, the following may occur: Further legal costs/penalties may accumulate on your account; Legal action may be initiated; Details of the non-payment of the account may be reported to the CREDIT BUREAUS by our client, which can adversely affect your credit rating 6. Payment must be made into the following bank account: Bank Name: FirstRand Bank Ltd (FNB) Bank Account Number: ********** 2242 Branch Code: 255005 Bank Reference Number: ********** 31 Alternatively, a credit card payment can be made online by going to: http://www.sabc.co.za/wps/portal/SABC/SABCTVLICENCES 7. The sooner you can settle this outstanding debt, the sooner your credit rating at various financial institutions will improve. Please note: Instalment amount, balance figures and dates are correct as at time of sending this email. These figures are subject to change without notice. Yours faithfully, ____________________ VVM INCORPORATED Telephone Number: ********** 942 VVM and its clients make every reasonable effort to ensure the accuracy and validity of the information provided hereinabove. However, the information provided is subject to change and VVM and its clients reserve the right to change at anytime without notice the information contained hereinabove and makes no warranties or representation as to its accuracy

Communication with Leonard Baicks below:

I am yet again copying an sms that was sent to me:

MRS TC MORUTHOA save R1533.50 on penalties iro your arrear TV Lic acc ********** 31,PAY 12 x R130.00 p/m 1st pmt 29/09/2017.VVM ********** 214, reply YES to accept

On 22 Aug 2017 20:30, "Tsenolo Moruthoane" ********** wrote: Dear Leonard,

I am again making a follow up regarding the tv licence which you had indicated you would assist but since February I have not received a response from you even after sending all my supporting document. I have just now received an sms detailing: MRS TC MORUTHOANE the SABC has handed your TV Lic acc to VVM Debt Collectors. The bal of R3093.50 is due. Call ********** 214 or reply for assistance Ref ********** 31

And I would like to understand how come given that you had promised to assist me.

Kind regards Tsenolo

On 30 Apr 2017 16:13, "Tsenolo Moruthoane" ********** wrote: Good day,

I am.again making a follow up since I have not received any feedback from my previous correspondence.

On 7 Mar 2017 10:27, "Tsenolo Moruthoane" ********** wrote: Good day Leonard,

I would like to make a follow up regarding the licensing issues as per our previous discussions including the email correspondenc as I have not heard from you since.

Kind regards, Tsenolo

On 28 Feb 2017 10:50, "Tsenolo Moruthoane" ********** wrote: Hopefully there is an attachment on this one which shows a web html fees invoice for the period of 2013/14

regards Tsenolo