Error in billing and non response to any querries

My letter to SABC that had absolutely no response from their side! 07 October 2017 RE: TV Licence ********** 46- Non- Payment – Final Notice received 05 October 2017 Dear Sir / Madam I am deeply disturbed by the SABC’s blatant audacity with regards to policies and procedures in connection with TV Licences and the payment thereof. As I currently reside outside of South Africa I am still paying my licence per year. In January this year, to be precise, 06 Jan 2017 at 11:38:07 I paid my licence as per the amount supp**** by YOU which was R318.00. (which I knew was late by the way and did not complain about the penalty, 2 months penalty at R26,50 which clearly indicates that November and December were the afflicted months R265+R26,50+R26,50=R318.00) I received an sms thanking me for paying. That was the last I heard from the SABC until the 27th of September 2017 On Wednesday 27 September 2017 at 12H04 I received 2 sms’s telling me that I have to pay my TV licence before the 30th of September 2017 and the amount is R344.50 into an FNB Account. I then tried to phone from Overseas to find out why the amount is so high and my calls were not answered. My problem is that as per your website (Perused a couple of seconds ago!) the going rate for a SABC TV Licence is R265.00 per year. I have saved a copy of that page on my computer now. I was not informed either by Phone, Mail or SMS about an increase and I have spoken to other people and they all agree that R 265.00 is the going rate. Even the lady at the Post office knows that. It also states that a 10% penalty can be added per month if your TV licence is paid late. Which would be R26,50 per month. Now I previously used to pay my Licence in October of each year and due to me being out of SA last year I only paid it in January of this year. As I indicated I paid the amount that was sms’d to me. I Paid the required R265,00 on the 03rd of October 2017 at 13:11:59 at my local Post Office as I came back to SA for a week on Sunday the 02nd of October 2017. I received an SMS thanking me for the payment on the 05th of October 2017. No indication whatsoever if the amount was correct or not. I then received an ‘Final Notice” email (suddenly you could email me, which you failed to do 2 months ago as per the website for renewal! But then you covered yourself nicely by saying you do not have to do it!) demanding that I pay R79,50 by the 8th of October as no payment was made so far. Whoa! 3 months in arrears then it seems according to my calculations. During this 3 months I have not received a single means of communication from yourselves. Not a peep! And please do not tell me that you have send me a letter as I have been battling for the last 10 years to change my address with yourselves and it seems that your personnel are incapable of doing it. (It also took about 6 years for your personnel to realise that I am not Mr. Khumalo that got threatened by law suites due to non-payment. It seems that Mr. Khumalo and I had the same phone number on your system, which could not be changed or rectified by your staff. Funny that such a sophisticated system could not pick up duplicate number of phones) I also complained on your "Contact us" link on the web page on 07 October at 2:51AM and have had no reply whatsoever from your side. (I have proof that it was submitted as I took a screengrab where it was confirmed. Please sort out your system as it seems that all your ducks are not in a row there at the SABC accounting Department. Just as a point of interest. My email address has been the same for more than 15 Years and I was one of the first people in Bloemfontein to get a cellphone and that number has been the same since then (Both of which your institute knew very well and used previously on many occasions.) • Please proof to me how I am 3 Months in arrears • Please proof to me how you notified me that I was in arrears (For 3 months) • Please also proof to me where the First and second notifications are for my so called “Arrears.” • Since I paid on Monday there has only been a final Notice – ******** according to me! • Please be assured that this does not stop here and that I will not hesitate to get the press (not SABC!) involved • Please resolve this issue – It is the right thing to do!!!! I will be leaving SA on Monday morning at the crack of dawn and might only be back in January 2018 but I will be available on my email and my Cellphone if you need to inform me about the information I requested. I will also be looking for all my previous receipts as to hand it in as evidence if needed. Please take note that if I do not receive a reply by the 16th of October 2017 by close of business I will take this matter further. Assuring yourselves of my best intentions at all times. I have since had no reply from anybody and I saw that the mail that I sent on 16 October 2017 at 2:01PM was read on the same date at 3:16PM. I have since received another e mail (dated 24 October 2016 @ 1:15Pm) from SABC Platinum threatening me with a final notice. I NEED THIS SORTED ASAP AND I NEED A REPLY FROM SOMEBODY AT SABC WITH REGARDS TO THIS. I AM SICK AND TIRED OF BEING BUL**** AND HARASSED BY INSTITUTIONS THAT DOES NOT SEEM TO KNOW HOW ACCOUNTING SYSTEMS WORK.