EFT payment not acknowledged

I paid our TV license by means of EFT through Capitec bank on the 26th of December 2015.<br> In spite of emailing proof of payment and information as to the TV licence holder plus the account number plus address I still receive sms's threatening fines to be added to the amount of R198.00. I have phoned the consumer line and I have spoken to a gentleman called Jeremiah. This happened on the 12th Jan 2016 and again on the 18th Jan 2016.<br> I faxed the proof of payment yesterday in case the email was compromised some how.<br> This morning I get the same sms reminding me of the consequences of late payment.<br> Please advise on what to do next.<br> We are pensioners and can do without extra stress caused by this kind of treatment.<br> There are no walk in centres where we can physically hand in the proof of payment.<br> Hope this situation can be resolved soonest.<br> Jeremiah also told me that there is no correspondence on our account no since 2011 which cannot be true as we have paid diligently and have receipts and acknowledgement payment