1 reviews | Active since May 2015
DOUBLE CHARGING FOR ONE HOUSEHOLD
I have not received a response from the SABC regarding the initial complaint I put across 11 May. What I am receiving is harrassment from the new company they have handed me over to, which claims that SABC will not consider merging my non-existant TV Licence with that of my husband which is applicable to our household. They insist that I have to settle the account they should have closed years ago, before they can merge me with my husband. <br> <br> I am not going to pay double licence for one household and I kindly plead with them to refrain from these constant harrassments until they have followed the matter through and actually realise that the mistake is on their side.<br> <br> It is not my problem that their employees did not do a proper job, and I refused to be punished for it.The TV's they're even referring to no longer even exist, and the current licence is for what we have in our home.<br> <br> Can this matter be treated with the urgency it deserves please, this is unprofessional and is bordering on annoyance. The current contact number for their collection agency is ***, and a tape of today's conversation can be requested where it was made clear I either pay or expect more harrassment.
Dear Ms Shongwe
Your follow-up dated 25 May 2015 regarding the cancellation of the TV licence with the number *** refers.
The matter has been forwarded to the Customer Services Manager for immediate resolution and response.
Should you require more information in this regard, kindly contact Customer Services on *** or e-mail: ***.
Regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER
Dear Ms Shongwe
Your follow-up dated 25 May 2015 regarding the cancellation of the TV licence with the number *** refers.
The matter has been forwarded to the Customer Services Manager for immediate resolution and response.
Should you require more information in this regard, kindly contact Customer Services on *** or e-mail: ***.
Regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER
