disgusted service
<p>i have sent an email on the 17/03/2017 wanting a statement to see exactly when i have to pay for my new renewal year as i have not received a single statement.. i have called in today of which i spoke with an arrogant stupid ***********, very rude consultant. we was speaking while i was speaking and when i got irritated and told him to listen to me, he dropped the call. is this how you treat customers.. not only is this very Unprofessional and poor service, it is also a very serious offense.. i called you customer number and was transfered to this rude person.. i want his details and i want to know what action will be taken as i will not leave it like this,, i will take this further as i have the recording.</p>
Dear Suraya12,
Your enquiry regarding the "poor customer service" received dated 25 March 2017 has reference.
The matter has been referred to the Customer Services Manager for investigation and response.
For more information contact Customer Services on *** or email: ***.
Regards,
TEAM TV LICENCES
Dear Suraya12,
Your enquiry regarding the "poor customer service" received dated 25 March 2017 has reference.
The matter has been referred to the Customer Services Manager for investigation and response.
For more information contact Customer Services on *** or email: ***.
Regards,
TEAM TV LICENCES
the matter has been referred yet i have not receive any feedback.. how long does it take to investigate something.. The fact that no-one even called to tell mecwhats going on us even worst..i want feedback before 16:00 on the 28/03 or i will take this further
the matter has been referred yet i have not receive any feedback.. how long does it take to investigate something.. The fact that no-one even called to tell mecwhats going on us even worst..i want feedback before 16:00 on the 28/03 or i will take this further
Dear Suraya12,
Your follow-up on 27 March 2017 to the initial complaint dated 25 March 2017 has reference.
We are currently operating on limited resources in particular the printing and issuing of statements to licence holders due to technical upgrades of the system. The balance and renewal date on your TV licence can be communicated via email and telephone as an interim resolution.
The matter regarding the agent and the outcome thereof can not be communicated to you as per your request as it is an internal matter which is under investigation.
Regards,
TEAM TV LICENCES
Dear Suraya12,
Your follow-up on 27 March 2017 to the initial complaint dated 25 March 2017 has reference.
We are currently operating on limited resources in particular the printing and issuing of statements to licence holders due to technical upgrades of the system. The balance and renewal date on your TV licence can be communicated via email and telephone as an interim resolution.
The matter regarding the agent and the outcome thereof can not be communicated to you as per your request as it is an internal matter which is under investigation.
Regards,
TEAM TV LICENCES
how long does it take for you people to call me.. must i wait another year before that is done.. wat is the point of having a resolution but you not acting on yet.. please make sure i get a call today on the number i provided when i logged this complaint
how long does it take for you people to call me.. must i wait another year before that is done.. wat is the point of having a resolution but you not acting on yet.. please make sure i get a call today on the number i provided when i logged this complaint
Dear Suraya12,
Your follow-up complaint dated 31 March 2017 regarding the issuing of your TV licences statement refers.
A TV Licences Consultant will contact you soon.
For more information contact Customer Services on *** or email: ***.
Regards,
TEAM TV LICENCES
Dear Suraya12,
Your follow-up complaint dated 31 March 2017 regarding the issuing of your TV licences statement refers.
A TV Licences Consultant will contact you soon.
For more information contact Customer Services on *** or email: ***.
Regards,
TEAM TV LICENCES
i have sent numerous emails to Rudy Swartz and have not received any feedback regarding my emails.. the allegation that someonr called me on my new number is also not correct.. how can i receive all other numbers execpt your call
i have sent numerous emails to Rudy Swartz and have not received any feedback regarding my emails.. the allegation that someonr called me on my new number is also not correct.. how can i receive all other numbers execpt your call