Deceased Estate - Licence not cancelled - Bad Service

<p>I phoned in November and was told which docs to include. I emailed the docs on the 30/11 and the 20/12 and I am still receiving renewal notifications. I phoned again today and then I was told that I now need to add what had happened to the tv. I did so and requested the operator to hold and confirm receipt of the email. She disconnected the call and when I phoned again I was told that it takes two days for an email to reach them. This really does not make sense. </p>