1 reviews | Active since May 2016

05 Jan 2017, 12:17

Debit order not reflecting

<p>I am trying to be a good citizen by paying my TV licence, and doing the right thing.</p> <p> </p> <p>On the 18 of July 2016 my account was debited with R283 with reference "Sabc Tv Licences". i though that it now has been paid for the second year i have had it.</p> <p> </p> <p>Only to get an email in December saying i owe them R291.50. but if paid please ignore.</p> <p>So obvisiously i ignored it as it has already gone off.</p> <p> </p> <p>Today i get an SMS saying i need to pay the TV licence before the 8-1-2016 with R318.00 as the ammount.</p> <p> </p> <p>Now I'm worried and i contact the SABC tv licence, to find out what is going on. they say they have no payment onb there side, and no debit order has been setup on my account ? i have sent my bank statement of August to them to prove that it shows that it has gone off.</p> <p> </p> <p>Hopefully they can allocate the payment, but i find it dificult for this to happen as there is no refrence number attached to the payment ? please advise on how i can make sure i no longer get penalised for a payment that has clearly already been made ?</p> <p> </p> <p>Regards,</p> <p> </p> <p>Donavan</p>

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Replies (4)
Sabc Tv Licence
Sabc Tv Licence's reply25 Jan 2017, 16:16
Official

Dear dpicota,

Your enquiry regarding the "debit order not reflecting" dated 5 January 2017 refers.

A TV licences consultant will make contact with you in due course in order to resolve the matter.

For more information contact Customer Services on *** or email: ***.

Regards,

TEAM TV LICENCES

's update21 Feb 2017, 00:21
Reviewer Update

no one has contacted me as of yet!

Please contact me as the penatlies are becoming more and more.

i have ********** about this, and he said allocations will take 2 - 4 weeks, but that time has passed and no one has allocated it. i did send him my bank statement prooving the account was paid.

Sabc Tv Licence
Sabc Tv Licence's reply21 Feb 2017, 09:37
Official

Dear dpicota,

A TV licences consultant has attempted to contacted you unfortunately to no avail.

We will again attempt to reconnect with you.

Regards,

TEAM TV LICENCES

's update21 Feb 2017, 11:19
Reviewer Update

Hi, please note that i was in a meeting, and that they can try call again.