DAY LIGHT *******........PATHETIC CUSTOMER SERVICE......

I had not paid my TV licence due to personal financial reasons, nevertheless i decided to pay it off slowly whenever i had extra cash i will eft it as I hate standing in long lines i had a balance of R40.00 to pay i had just remembered to only see the sms i keep receiving i owe 500.00 when i called the call center the agent first said he could not do anything as those are penalty fees..

Then i spoke to Charleen at the call center she was like there is nothing she can do as i have to pay i need to make payment arrangements i was like payment arrangements for R40.00 i was charged an arm and a leg for penalty fees and no one wants to assist me i have read that those fees are per anm but they are charging per month and i never use to pay the same amount all the time i use to pay higher if i missed the prev month..

Does anyone know how can i go about resolving this matter as I cannot afford to pay R500.00 worth of penalty fees for 2 payments that is like i am paying for another persons tv licence

i had asked to speak to the manager as usual in a meeting Sego Moetseng

I understand we need to pay it but the penalty part i am furious about and the fact that no one can help or assist then i was told it was not SABC it was the collections like really !!!!!!!!!! then i asked okay who do i speak to , charlene says she cannot pick up the person who spoke to me..........

I LOGGED A QUERY AND SENT AN EMAIL NO RESPONSE