Concern Over SABC-Linked Debt Collection Practices and Consumer Harassment #BlackFridayy Nudebt.Reports

I am a concerned consumer writing in the public interest after noticing an alarming number of complaints on HelloPeter and social media about aggressive and repeated contact from debt-collection agencies acting on behalf of the SABC.

These complaints — many spanning several years — describe daily SMS messages, threatening language, and continued communication even after consumers provided proof of payment or confirmation that they no longer own a television set. It appears that multiple agencies, including NuDebt Management and VVM, are involved in this process.

What concerns me most is the systemic pattern that has emerged:

Hundreds of people report similar experiences across multiple platforms, which suggests a broader operational issue rather than isolated incidents.

The lack of transparency around how these agencies are appointed or monitored raises questions about oversight and accountability.

Some of the language used in the reported messages (for example “trace alerts” or “blacklisting”) seems inconsistent with fair-debt-collection principles under the Debt Collectors Act 114 of 1998 and the Protection from Harassment Act 17 of 2011.

The public also deserves clarity about the B-BBEE verification and ownership structures of the companies involved, given that the SABC’s tenders require verified Level 1 contributors. Transparency builds trust; opacity erodes it.

I am not making accusations but asking for clarification and accountability. Why do so many consumers report similar harassment, and what mechanisms exist for verifying whether the collection practices are lawful and ethical?

It would be greatly appreciated if the SABC or the relevant authorities could provide a public explanation of:

What controls are in place to prevent repeated or intimidating contact with consumers, and

Whether independent audits or reviews are being conducted into these agencies’ compliance with both debt-collection and privacy laws.

This matter has become one of principle for many ordinary South Africans who simply wish to be treated with fairness and dignity. Transparency and respectful engagement would go a long way toward restoring public confidence. #BlackFriday #Biznews

Submitted by a Concerned Citizen in the Public Interest.