Cannot get SABC to adjust my TV License account

I with my furniture was out of the country for from beginning 2012 until end of 2014. SABC received all the information and did removed interest on arrears from my account ***. I gave the Customer Services Consultant information to adjust my account with the time not in South Africa but without any success, According to the reconciliation my account must have a credit of R195.00 and not the current debit of R265.00.<br> <br> I had 3 x Telephone conversations and also mailed 4 letters to SABC on the web as well as the Customer Services Consultant that handle the account but still this issue is not resolved. I do not get feedback my emails that were submitted on the web as well as the last 2 from the Customer Services Consultant although the mails were opened by the Customer Services Consultant. <br> <br> In the first 2 mails from I received an answer that I must pay I must pay R265.00, not sure how I will get SABC to correct my account, it seems like an impossible task<br>