NG
Nicole G

1 reviews | Active since Jul 2015

06 Apr 2016, 13:53

Cancel tv license and stop threats!

Good day,<br> <br> I am livid. <br> I have moved overseas in January and took my tv with me, thus I do not own a tv in South Africa anymore and thus I'm not going to pay the tv license (***) for this year.<br> <br> I have sent multiple emails already stating that I want to cancel my tv license, and of course, no reply.<br> Due to this I'm still getting emails threatening that I must pay otherwise the account will be handed over.<br> <br> So of course the customer must try everything in their power to contact the SABC letting them know they want to cancel their tv license. Because that is how customer service works right?!<br> <br> So I call the customer service center from overseas, can you imagine the costs involved. The lady told me to send another email with shipping documents and a copy of my passport stating that I left the country in January. So like a good customer, I did this. NO REPLY AGAIN!<br> <br> No I'm getting the final notice for payment. I'm not paying for something I'm not using! <br> I want these emails to stop NOW, my tv license cancelled NOW!<br> <br> I am sick and tired of the constant pestering of the SABC trying to make me feel like some ********, while you are in the wrong.

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Replies (1)
Sabc Tv Licence
Sabc Tv Licence's reply07 Apr 2016, 13:56
Official
Hello NMG1905,

Dear NMG1905,

Your enquiry dated 6 April 2016 regarding the cancellation of the TV-licence with the number *** has reference.

The matter has been referred to the Cancellations Department Manager for a resolution and response.

Should you require more information in this regard, kindly contact Customer Services on *** or e-mail: ***.

Regards,

TEAM TV-LICENCES