Call Centre as has no respect

I phoned SABC TV Licence call centre 3 times to request a copy of the company I work for 's TV licence.<br> <br> The first time I phoned, the phone got picked up but nobody spoke to me. I could hear the staff laughing and speaking to each other. <br> I put down the phone and tried again. The same happened, but this time after a I screamed hello I few times, I male answered sounding very iterated. I asked him why they are answering the phone and not speaking to me, he didn't answer my question. He just asked \who is this?". I was still busy saying my name when he transferred me. Hanging on for the 3rd time"