Breaking the Television Licence Renewal process and then blaming customers

Good morning again I have written you numerous times since the first attempt to renew my TV licence and I have received zero responses in support. The most recent response only states that you have handed over the account which I find despicable, given that you have not made any attempt to contact me or rectify your technical issues.

Your website is not working. I have tried to communicate this to you a number of times already.

I cannot use my previous credentials that have been fine for more than 20 years to pay my account online.

I get a request to create a new profile and when I attempt to create the profile I get an error message saying I need to contact you.

Therefore I expect all penalties and handovers to Collections to be reversed with immediate effect and for you to resolve your technical issues immediately. I also expect you to clear my name completely.

Please sort out your own house before you come knocking on my door.