Bad service SABC TV licence

I've been paying my TV-licence for many years per stop-order. On 10/07/2015 I send an e-mail to SABC license-info-department, inquiring about some things as well as asking them to stop the stop-order from my bank at the end of the renewal-period and send me an account as I want to pay the full amount annually. No response from them, and 9 e-mail from me later I received an e-mail on 21/7/2015 from them, explaining my inquiry, BUT at the same time stop my stop-order from the bank with no further information to inform me how to handle the account and NO ACCOUNT, also the renewal-period is acutely 1 November of every year, so 4 e-mail later from me asking them why they are doing it before renewal-period and ask them how to handle the situation to get my licence problems sorted out, I still did not receive any reply from them. So I am asking, what must I do now, as the SABC wants people to pay TV-licences (which very few do) and me who are trying to do it get no assistance from them!!