Bad service. *******s

I have been requesting that they cancel my TV licence before my next subscription is billed. i have sent numerous to them with no response at all. My TV is broken and i am currently unemployed and cannot afford to buy a new one the old one is not repairable as the motherboard is blown. I sent an email with affidavit from SAPS as well as my ID copy to them on 28 March 2019 to cancel this services until I purchase a new TV but i have not received any response or even a call from them. My current subscription ends in May 2019 . They service and delivery is pathetic. To me this is a stalling tactic so I enter the new subscription of May 2019.. i will not pay as i have proof of emails sent to them before new billing. i have called the call centre the agents are unprofessional and need immense training the are not customer orientated and them as well don't know what is happening. worst service ever.

regards Thabisile