Bad service from TV license,unprofessional staff including the supervisor.

I've been trying to get assistance from TV license for a payment that is now accumulating interest from February 2018. I made a payment for Tv license in December 2017 and only found out in February 2018 that the payment was paid to Dstv. The past few day instead of getting help and resolving the problem I am getting bad service from rude call center agent at TV license and I have explained the confusion that happened which I was not aware of and no one is assisting me but the interest is accumulating every month and I am sitting with a problem which is till today not resolved by TV license. How can a company say the customers must pay an amount yearly for services that we don't use but when you are willing to pay no one assist in term of giving the information requested at each store to avoid having issues of this nature. I am not pleased with the service from TV license and would like hello Peter to assist with this matter as I am not the only client that experience bad service from the company.

From Bulelwa