Bad service from SANG TV Licence

I made a payment to SABC in 2012 and informed them that I was leaving the country and thus cancelling my tv licence. Instead of them cancelling I have been receiving communication from them stating that they never received my proof of payment. I have sent the proof of payment made in 2012 on more than 10 occasions including rental agreements showing that I was not in the country as well as my flight tickets and school invoices. This battle of trying to clear my name has been going on since 2012 until now. More recently I spoke to a representative by the name of Leonard Baicks who indicated would help me in sorting out this issue. I forwarded all the documentation that I have been sending to the tv licencing department in February 2017, it is now the end of August and I still have not received any feedback on the outcome he promised to assist with. Today on August 22, 2017. I receive an sms stating that my account has been handed over as detailed here: the SABC has handed your TV Lic acc to VVM Debt Collectors. The bal of R3093.50 is due. Call ********** 214 or reply for assistance Ref ********** 31.

I am now at a loss with what further steps to take because I have sent proof of payment of my account which was settled. I have even sent proof of payment to BBM Debt Collectors but to no end.

I am very angry given that now the account has amounted to R3k because of the SABC tv licence lack of archiving or documenting their payments accordingly.