BAD SERVICE

I CALLED TV LICENCE CALL CENTRE ON 07/12/2015 AND ADVISED KABELO THAT FOR YEARS MY HUSBAND AND I HAVE BEEN PAYING TV LICENCE FOR THE SAME TV ,I REQUESTED MINE TO BE CANCELLED AND TO BE REFUNDED.KABELO ADVISED ME THAT SINCE I DONT HAVE PROOF THAT I HAVE BEEN MAKING PAYEMNTS I CAN GET AN AFFIDAVIT CONFIRMING I MADE THE PAYMENTS.I FOLLOWED UP ON 11/12/2015 AND A SIHLE TOLD ME THAT I CAN NOT GET A REFUND AS I DONT HAVE PROOF OF PAYMENT AND I ASKED FOR A LETTER CONFIRMING THAT MY TV LICENCE IS CANCELLED AND SIHLE SAID THEY DONT SEND OUT SUCH LETTERS,I ASKED TO SPEAK TO THE SUPERVISOR PRUDENCE AND SIHLE TOLD ME THAT SHE DOESNT WANT TO TAKE THE CALL ITS A PETTY MATTER.<br> ALL I NEED IS MY REFUND AS THEY CONFIRMED THAT THEY OWE ME AND A LETTER CONFIRMING THAT MY TV LICENCE IS CANCELLED AND ONLY MY HUSBAND IS THE ONLY ONE WHO HAS A TV LICENCE.