Bad customer service

I would to complain about the service I have received from the sabc tv license call center Agents... I have requested to be emailed my statement in the beginning of August, they said they will put in a request nd turn around its 72hours, 72 hours passed I did not receive statement... I called again and spoke with an agent he advised me that he can see that they have put in request I should wait until 48hours... 48 passed, I called back in today I spoke with a lady called CAROL who was very rude to me, I told her that I have requested for statement I asked her what is the turn around time for a customer 2 receive statement she that SHE DOESNT KNOW, I asked her again that u dnt know, She HANG UP THE PHONE.... I spoke to Mpho a gentleman who was willing to help but did not help... I requested for a complains department email or to speak to a manager, he advise me that they are working from home I can not speak to a manager and he doesn't have access to emails.... TV license is the worst customer service ever when they are not offline , you can't get help that you need... they forget that we use our own airtime to get help fro them..