Bad Attitude from management

My Ref: 604 448 621 I called the TV-Licensing office as i took out a TV licence in my name in 2008 I have been paying my account loyally every years till now that i am in the process of purchasing a new TV and i was well aware that my 2017 payment was due in April 2017. i called there office and was assisted by a call centre agent Velentino and i have asked for him to let me speak to his supervisor [Prudence Matolo or her manager Mr Jack Mathlala ] he advise me to hold the line and after a few minutes he came back saying Me Prudence Matolo will not take my call under no circumstances. I needed to explain that this has been an ongoing SAGA since 2013 that i have a problem on my account that i am paying loyally every year and now they have accumulated arrears on my account.

I need this matter resolved with immediate effect; hence i said this is now hindering the purchaser of my new TV as well as my reputation.