bad attitude for a mere query

I have paid my tv licence and sent a proof of payment but I'm still being bombarded with sms's. i called vvm today and was helped by a rude lady who hung up on me, is this how you serve your customers? really? i need my account to be rectified because it was paid into an incorrect account, her name is Mandisa.<br> I have also asked as to why are my mom and i paying for the same tv with separate accounts in the same yard? nobody seems to care about my concerns instead they hang up on you and keep wanting money.<br> I need this issue resolved