Appalling Service

<p>My mother who is an elderly lady has now struggled just about one year to get the TV Licence to update her account. Last year June she paid her TV licence via EFT. Since last year she has received numerous e-mails and sms's to inform her that she has never paid her TV licence. Despite several phone calls as well as an email with proof of bank payment attached in November 2015, they continued to send her reminders. They also sent her statements where they added interest every month. I have been trying to resolve this on my mother's behalf but to my diappointment still not resolved. She is receiving correspondence stating they will hand her over to listings etc which has now caused my elderly mother a great deal of stress. I have phoned twice in the last week and still no luck. The supervisor is not even willing to speak to me and I no longer know how to resolve this matter. Then they wonder why some residents refuse to pay TV licences full stop. The most unhelpful and unsatisfactory service that I have ever experienced. Phone call after phone call with absolutely no outcome.</p>