Annoyed at lack of professionalism

So yesterday I received an sms stating that my TV licence has been handed over and I need to call the lawyers to make arrangements. I would like to make clear a few things. 1.) I have never received any letter/statement reminding me that my TV licence is up for renewal and that payment was due 2.) For as long as I have had a TV licence, I have not received any communication from SABC, be it via post or electronically 3.) I have been a TV licence subscriber for over 3 years and I have still not received my TV licence card... So you tell me, hoe am I expected to make payment if I don't know that payment is due. Like any creditor, a reminder is sent before payment is due with the amount which needs to be paid. We are human and we forget, especially when something is due to be paid only once a year, a reminder to pay is required. The issue here is not making payment, the issue is that penalty fees have now been added to the amount due, and I am now expected to pay it.. Well this not going to happen. We need to firstly understand why no communication has been sent to me... By Law, it is a requirement to be sending statements so lets have a conversation about this.. Bear in mind, I have already made a general inquiry with your call center... I would appreciate a response to this complaint. Once done, I will provide you with all the required details.