Administration and customer service exremely bad

<p>When I had to pay my TV license, I accidentally paid R100 short. I received an SMS stating that I still owed R100. I paid the outstanding amount immediately. More than a month later I received an account, which was generated AFTER I had paid the shortfall. It stated that I owed R171. When I queried this, they said that the R71 was an administration fee. I explained to them that the full amount was paid BEFORE the account was generated, so it was not necessary for an account in the mail. Besides, the SMS only stated that I had to pay R100, which I did. It mentioned nothing about the administration fee. They rep**** saying that they received my second payment, and that I owe R71. I asked them to remove the R71 from my account, because, firstly the SMS stated nothing about an administration fee and, secondly they were charging me an administration fee for their bad admin. I have sent 4 e-mails requesting an updated account, but no response. Are they hoping that I will forget about it and pay for their mistake next year when I pay my TV license? No wonder no-one wants to pay for a TV license. I don't even watch SABC, yet I have to pay them for the "privilege" of having a monitor in my house. This is HIGHWAY *******!</p>