Account not updated

I tried so many times to resolve my account and it takes time, money and energy. firstly i refused to pay two accounts on my name until the other accounts is cancelled. SABC TV hand in my accounts while I waited for them to cancel other account that is in my name. At last it was cancelled in writing and i was happy to see a progress as i made payment arrangement. After a couple of months i got emails that my accounts has been handed over to Nudebt on behalf of SABC. I Then phoned SABC TV and only to find out they don't have record of my payments i have been paying, then i'm asking myself what is the use of sending a proof of payment to them. To send one piece of paper by fax it cost it's not for free and at the end of the day i had to resend the proof of payment to them by email again.Again my account was still not updated, i had to phone and resend everything. Was told that my account will be updated after i had resend proof of payments. I have asked statement so many times in emails which i did not received until today and I'm still receiving the same email from Nudebt on behalf SABC TV Almost every week now.All i want is my account to be sorted. ***