GC
Gary C

1 reviews | Active since Apr 2012

20 Mar 2015, 21:03

Account has still not been sorted out

I posted a complaint on here on the 16th of February about my account that has been paid yet I am receiving emails and sms' that I have not paid my account. I was told by you that your accounts department will look into it, then on the 3rd of March I posted another complaint and was advised that my account is no longer with any legal services. This evening at 20:50 I receive a phone call from VVM claiming that I have not paid my tv licence.<br> <br> What is going on at the SABC? Do you even do any work?? I have sent you my proof of payment multiple times yet you plainly IGNORE this. I want this sorted out ASAP otherwise I will have to resort to taking legal action due to harassment. I am utterly disgusted and appalled by your treatment.

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Replies (1)
Sabc Tv Licence
Sabc Tv Licence's reply23 Mar 2015, 09:49
Official
Hello gculpan,

Dear Mr Culpan

Your follow-up dated 20 March 2015, regarding the allocation of the payment made towards your TV licence with the number ***3 and the cancellation thereof refers.

The matter has been escalated to the Customer Services Manager for immediate resolution and response.

I do apologise for the delay in the matter being resolved.

Should you require more information in this regard, kindly contact the Arrear Accounts Department on *** or e-mail: ***.

Regards,

Rudy Swartz
AUDIENCE LIAISON OFFICER