1 reviews | Active since Apr 2012
Account has still not been sorted out
I posted a complaint on here on the 16th of February about my account that has been paid yet I am receiving emails and sms' that I have not paid my account. I was told by you that your accounts department will look into it, then on the 3rd of March I posted another complaint and was advised that my account is no longer with any legal services. This evening at 20:50 I receive a phone call from VVM claiming that I have not paid my tv licence.<br> <br> What is going on at the SABC? Do you even do any work?? I have sent you my proof of payment multiple times yet you plainly IGNORE this. I want this sorted out ASAP otherwise I will have to resort to taking legal action due to harassment. I am utterly disgusted and appalled by your treatment.
Dear Mr Culpan
Your follow-up dated 20 March 2015, regarding the allocation of the payment made towards your TV licence with the number ***3 and the cancellation thereof refers.
The matter has been escalated to the Customer Services Manager for immediate resolution and response.
I do apologise for the delay in the matter being resolved.
Should you require more information in this regard, kindly contact the Arrear Accounts Department on *** or e-mail: ***.
Regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER
Dear Mr Culpan
Your follow-up dated 20 March 2015, regarding the allocation of the payment made towards your TV licence with the number ***3 and the cancellation thereof refers.
The matter has been escalated to the Customer Services Manager for immediate resolution and response.
I do apologise for the delay in the matter being resolved.
Should you require more information in this regard, kindly contact the Arrear Accounts Department on *** or e-mail: ***.
Regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER
