GC
Gary C
1 reviews | Active since Apr 2012
16 Feb 2015, 10:37
Account has been paid yet still receiving letters
My TV licence *** was paid up in September 2014 - even though I had thought it was cancelled as I do not own a TV any more - using an EFT as the on-line payment system was offline. In December, I started receiving letters saying that I have not paid my TV licence from MBD, I said I had and sent them the proof of payment. Today, I received another email saying that I have not paid it. I have now sent them my proof of payment multiple times yet they just ignore it.<br> <br> I want this sorted out and I want my TV licence cancelled ASAP.
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Sabc Tv Licence's replyOfficial
17 Feb 2015, 10:22Hello gculpan,
Dear Mr Culpan
Your enquiry dated 16 February 2015 regarding the payment and cancellation of the TV licence with the number *** in your name has reference.
The matter has been escalated to the Customer Services Manager for resolution and response.
I have stopped the action from our Service Provider MBD pending this enquiry.
Should you require more information in this regard, kindly contact Arrear Accounts on *** or e-mail: ***
Regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER
Dear Mr Culpan
Your enquiry dated 16 February 2015 regarding the payment and cancellation of the TV licence with the number *** in your name has reference.
The matter has been escalated to the Customer Services Manager for resolution and response.
I have stopped the action from our Service Provider MBD pending this enquiry.
Should you require more information in this regard, kindly contact Arrear Accounts on *** or e-mail: ***
Regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER
Sabc Tv Licence's reply17 Feb 2015, 10:22
Official
Hello gculpan,
Dear Mr Culpan
Your enquiry dated 16 February 2015 regarding the payment and cancellation of the TV licence with the number *** in your name has reference.
The matter has been escalated to the Customer Services Manager for resolution and response.
I have stopped the action from our Service Provider MBD pending this enquiry.
Should you require more information in this regard, kindly contact Arrear Accounts on *** or e-mail: ***
Regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER
Dear Mr Culpan
Your enquiry dated 16 February 2015 regarding the payment and cancellation of the TV licence with the number *** in your name has reference.
The matter has been escalated to the Customer Services Manager for resolution and response.
I have stopped the action from our Service Provider MBD pending this enquiry.
Should you require more information in this regard, kindly contact Arrear Accounts on *** or e-mail: ***
Regards,
Rudy Swartz
AUDIENCE LIAISON OFFICER