4th Report and still no response

This is the 4th Hellopeter Report I am writing and I am yet to receive a response from SABC TV Licence accept for the response that this matter has been escalated to the Finance Division and an immediate resolution will be reached. It has now been 3 months and no response or resolution can be reached. I am unable to purchase a TV and I am still getting called by KRB Attorneys for the collection of the amount due. This was paid on 29 September 2014 and it has yet to be reflected on my account. Please get your attorneys to stop pestering me but rather get your Finance Department to contact me to have this issue resolved. I have written 4 Reports, sent the proof of payment 3 times and contacted the Customer Services 4 times but nothing is getting done. Does SABC TV Licence know nothing about Customer Services as I have seen a number of complaints and nothing is getting done, why?<br> I need my query resolved as the amount is growing and it is coming up to the time for the next year's payment to SABC TV Licence, I would not want a balance on my account.