MB
Mbali B

1 reviews | Active since May 2018

04 May 2018, 14:32

SAWEBS is the worst company in the world.

I am very appalled at the level of customer service that SA Webs has been providing me with. I joined the service provider about 4 years ago when I was starting my business. I signed the agreement and paid all fees due to me. Yes, there were times when the bills were late but as a diligent customer I did my best to pay on time. In 2016 - I designed my new company website and SAWEBS helped me with the 1st draft. I didnt like the draft and decided to go with another service provider to assist me with my website - they designed it and the website was up within months.

No charges app**** from SAWEB.

In 2018 - I decided to change my website as well as change the service provider. SAWEBS then made the whole process excruciating. Its just absolute bull**** that a customer has to go through what I have been through. We asked for a c - panel address for the new designer - they have given us c panels that DO NOT EXIST/DO NOT WORK. My designers then called and they said I am owing money and they charged me for the draft website that was done in 2017. They then said they cannot give me the new c - panel address as we are owing. What ****ery is that? How can you release an invoice from 2 years ago and conveniently apply it " now that the customer wants to leave your services."

We waited a month for our funds to clear - we decided to not leave as the invoice amount was too much - and we paid the fees due for SAWEBS up until June 2018. We then asked for a new c panel address - Now they have given us the wrong c - panel address..again!

We call and these consultants are on lunch breaks and don't even bother to call us again. On top of that - there terms and conditions on the initial contract do not reveal the amount that is charged to us upon leaving the service provider/penalties that apply. So where do these numbers come from?

I need answers. fast. I hate SAWEBS. Its best they sort it out and let me be because we have done nothing to deserve such service.

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