Your Service should match the manner in which I conducted my payments!

I lost my husband on 02.04.2023. Our vehicle is insured with S A underwriters. I have lodged a claim with the said insurers to ha e my vehicle repaired. Service was excellent to a point and then it just went downhill from there. I have comp**** with all their requests but sadly my claim remains unresolved and I am being passed like a rugby ball from one consultant to the next. I have not missed a premium installment for the years we have been with them. I am amazed that as a widow, no empathy is shown. I am not asking for preferential treatment, just a sime request for authorization for the repairs to my late husband's vehicle. Having to deal with an issue like this plus the loss of my life partner is certainly not a walk in the park!