Based on recent customer reviews, SA Underwriting Agencies (Pty) Ltd is carried by its front-line consultants. Customers consistently name individual agents who lodge claims quickly and explain each step with patience, driving strong marks in Agent Quality & Customer Care (4.6) and Communication & Responsiveness (4.0). A recurring theme, however, is that longer motor and write-off claims stall, which weighs heavily on Claims Handling & Resolution (3.0).
Top Strengths:
- •Agent Quality & Customer Care: Customers repeatedly name Michelle Daniels, Princess Botswe, Ncebakazi Mbula, Gerad Jacobs and Pfunzo Tshidada, describing them as patient, empathetic gems who explain complex claim wording calmly and make stressed, first-time claimants feel genuinely cared for.
Replied to 100% of negative reviews
Reply time on negative reviews: 15h 49m
TrustIndex
8.9
Ranking
#20
in Home Insurance
Reply Time
7h 49m
NPS Score
0
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 15h 49m
Nov '25 - Oct '26
Frequently Asked Questions About SA Underwriting Agencies (Pty) Ltd
What do customers say about SA Underwriting Agencies (Pty) Ltd?
Based on recent customer reviews, SA Underwriting Agencies (Pty) Ltd is carried by its front-line consultants. Customers consistently name individual agents who lodge claims quickly and explain each step with patience, driving strong marks in Agent Quality & Customer Care (4.6) and Communication & Responsiveness (4.0). A recurring theme, however, is that longer motor and write-off claims stall, which weighs heavily on Claims Handling & Resolution (3.0).
What is SA Underwriting Agencies (Pty) Ltd's biggest strength?
SA Underwriting Agencies (Pty) Ltd's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers repeatedly name Michelle Daniels, Princess Botswe, Ncebakazi Mbula, Gerad Jacobs and Pfunzo Tshidada, describing them as patient, empathetic gems who explain complex claim wording calmly and make stressed, first-time claimants feel genuinely cared for.
What are the most common complaints about SA Underwriting Agencies (Pty) Ltd?
The most common complaint about SA Underwriting Agencies (Pty) Ltd, based on Hellopeter's AI analysis of recent customer reviews, is Claims Handling & Resolution. Small claims like windscreens and batteries move fast, but customers describe write-off and accident claims running for months without turnaround feedback, late declines based on licence duration or a missed premium, and disputed settlement calculations.
How does SA Underwriting Agencies (Pty) Ltd compare to other Insurance companies?
SA Underwriting Agencies (Pty) Ltd scores 3.9 out of 5 on Hellopeter's AI analysis of service quality in Insurance, compared to the Insurance industry average of 3.1. Their strongest theme is Agent Quality (4.6); their weakest is Claims Handling (3). The top AI-rated Insurance business on Hellopeter is CLC (4.4). How is the AI Score calculated? →
Is SA Underwriting Agencies (Pty) Ltd trustworthy?
SA Underwriting Agencies (Pty) Ltd has a TrustIndex of 8.9 out of 10 on Hellopeter, based on 134 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 15 hours 49 min. Hellopeter has tracked SA Underwriting Agencies (Pty) Ltd across 841 total reviews. How is the TrustIndex calculated? →
Recent reviews (134)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2024
Excellent service
I received a great service from Nthabiseng Matloa. She was very professional and patient with me. My query was resolved within minutes. Thanks for excellent service.
1 reviews | Active since Jul 2024
Excellent service
I received a great service from Nthabiseng Matloa. She was very professional and patient with me. My query was resolved within minutes. Thanks for excellent service.
1 reviews | Active since Sept 2026
Always available to assist and quick response to the call
Always available to assist and quick response to the call.
1 reviews | Active since Sept 2026
Always available to assist and quick response to the call
Always available to assist and quick response to the call.
1 reviews | Active since Mar 2024
Michelle was very professional in what she does in her work she is also a keeper as she is great ...
Michelle was very professional in what she does in her work she is also a keeper as she is great in her cust experience and a person that have a lot of patience
1 reviews | Active since Mar 2024
Michelle was very professional in what she does in her work she is also a keeper as she is great ...
Michelle was very professional in what she does in her work she is also a keeper as she is great in her cust experience and a person that have a lot of patience
1 reviews | Active since Oct 2025
Excellent Service
I would Like to compliment the excellent service received from Thompho Mudau. The assistance provided in a language I fully understand ,she made the process much easier and more comfortable. I truly appreciated the patience,clear communication and willingness to assist. Thank you for providing such a pleasant and professional service.
1 reviews | Active since Oct 2025
Excellent Service
I would Like to compliment the excellent service received from Thompho Mudau. The assistance provided in a language I fully understand ,she made the process much easier and more comfortable. I truly appreciated the patience,clear communication and willingness to assist. Thank you for providing such a pleasant and professional service.
1 reviews | Active since Sept 2026
David Mpala was helping me
David Mpala was helping me. Great service from him. Professional and clear
1 reviews | Active since Sept 2026
David Mpala was helping me
David Mpala was helping me. Great service from him. Professional and clear
1 reviews | Active since Dec 2022
Becarefull of SA under writing Agencies insurance.
I had a burst pipe, SA under writers insurance went to asses. They brought a contractor to come and fix the problem. In the process they break the wall, and left the holes. They say now they dont cover the pipe under the wall. I am asking them to fix the wall, they are not giving me any direction to that. My quetion why they break my wall if they do not cover that? Do their assesors do their approve, insurance disapprove?
1 reviews | Active since Dec 2022
Becarefull of SA under writing Agencies insurance.
I had a burst pipe, SA under writers insurance went to asses. They brought a contractor to come and fix the problem. In the process they break the wall, and left the holes. They say now they dont cover the pipe under the wall. I am asking them to fix the wall, they are not giving me any direction to that. My quetion why they break my wall if they do not cover that? Do their assesors do their approve, insurance disapprove?
1 reviews | Active since Sept 2026
Excellent 👌 service from SAU agency's
I received an excellent assistant from Ncebakazi Mbula on my claim under SAU. She also gave advice on how to improve my policy. She's well trained and very much patient on her job.