Based on recent customer reviews, SA Underwriting Agencies (Pty) Ltd is carried by its front-line consultants. Customers consistently name individual agents who lodge claims quickly and explain each step with patience, driving strong marks in Agent Quality & Customer Care (4.6) and Communication & Responsiveness (4.0). A recurring theme, however, is that longer motor and write-off claims stall, which weighs heavily on Claims Handling & Resolution (3.0).
Top Strengths:
- •Agent Quality & Customer Care: Customers repeatedly name Michelle Daniels, Princess Botswe, Ncebakazi Mbula, Gerad Jacobs and Pfunzo Tshidada, describing them as patient, empathetic gems who explain complex claim wording calmly and make stressed, first-time claimants feel genuinely cared for.
Replied to 100% of negative reviews
Reply time on negative reviews: 15h 1m
TrustIndex
8.2
Ranking
#22
in Home Insurance
Reply Time
8h 24m
NPS Score
-8
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 15h 1m
Nov '25 - Oct '26
Frequently Asked Questions About SA Underwriting Agencies (Pty) Ltd
What do customers say about SA Underwriting Agencies (Pty) Ltd?
Based on recent customer reviews, SA Underwriting Agencies (Pty) Ltd is carried by its front-line consultants. Customers consistently name individual agents who lodge claims quickly and explain each step with patience, driving strong marks in Agent Quality & Customer Care (4.6) and Communication & Responsiveness (4.0). A recurring theme, however, is that longer motor and write-off claims stall, which weighs heavily on Claims Handling & Resolution (3.0).
What is SA Underwriting Agencies (Pty) Ltd's biggest strength?
SA Underwriting Agencies (Pty) Ltd's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers repeatedly name Michelle Daniels, Princess Botswe, Ncebakazi Mbula, Gerad Jacobs and Pfunzo Tshidada, describing them as patient, empathetic gems who explain complex claim wording calmly and make stressed, first-time claimants feel genuinely cared for.
What are the most common complaints about SA Underwriting Agencies (Pty) Ltd?
The most common complaint about SA Underwriting Agencies (Pty) Ltd, based on Hellopeter's AI analysis of recent customer reviews, is Claims Handling & Resolution. Small claims like windscreens and batteries move fast, but customers describe write-off and accident claims running for months without turnaround feedback, late declines based on licence duration or a missed premium, and disputed settlement calculations.
How does SA Underwriting Agencies (Pty) Ltd compare to other Insurance companies?
SA Underwriting Agencies (Pty) Ltd scores 3.9 out of 5 on Hellopeter's AI analysis of service quality in Insurance, compared to the Insurance industry average of 3.1. Their strongest theme is Agent Quality (4.6); their weakest is Claims Handling (3). The top AI-rated Insurance business on Hellopeter is CLC (4.4). How is the AI Score calculated? →
Is SA Underwriting Agencies (Pty) Ltd trustworthy?
SA Underwriting Agencies (Pty) Ltd has a TrustIndex of 8.2 out of 10 on Hellopeter, based on 117 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 15 hours 1 min. Hellopeter has tracked SA Underwriting Agencies (Pty) Ltd across 847 total reviews. How is the TrustIndex calculated? →
Recent reviews (117)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2019
SA UNDERWRITING IS **** INSURANCE
I have an insurance with SA Underwriters since November 2025 for my Polo Vivo 1.4. I called today (14 Oct 2026) to change banking details but I was told that my policy was cancelled on the 12 of October 2026 but they were debiting every months. Can you assist with refunds?
1 reviews | Active since Jun 2019
SA UNDERWRITING IS **** INSURANCE
I have an insurance with SA Underwriters since November 2025 for my Polo Vivo 1.4. I called today (14 Oct 2026) to change banking details but I was told that my policy was cancelled on the 12 of October 2026 but they were debiting every months. Can you assist with refunds?
1 reviews | Active since Jul 2026
Michelle Daniels was very friendly and very helpful
Michelle Daniels was very friendly and very helpful. I don't know my vehicle registration by hard but she was patient enough to wait for me to search it on my phone. She is the best.
1 reviews | Active since Jul 2026
Michelle Daniels was very friendly and very helpful
Michelle Daniels was very friendly and very helpful. I don't know my vehicle registration by hard but she was patient enough to wait for me to search it on my phone. She is the best.
1 reviews | Active since Jul 2026
She is so professional very helpful and she explains in details
She is so professional very helpful and she explains in details...even when u send *** she responds immediately
1 reviews | Active since Jul 2026
She is so professional very helpful and she explains in details
She is so professional very helpful and she explains in details...even when u send *** she responds immediately
1 reviews | Active since Oct 2026
Mr
I'm Mr munyai Lugisani Andries from limpopo sigonde village under musina municipality, I just wanted to give Mrs Ncebakazi mbule 5 star regarding my claim for car incident, popia for courtesy car, she is polite when she talk with customer, I gave 10/10, I wish everyone get a respective person like you my sister you are the best.
1 reviews | Active since Oct 2026
Mr
I'm Mr munyai Lugisani Andries from limpopo sigonde village under musina municipality, I just wanted to give Mrs Ncebakazi mbule 5 star regarding my claim for car incident, popia for courtesy car, she is polite when she talk with customer, I gave 10/10, I wish everyone get a respective person like you my sister you are the best.
1 reviews | Active since Nov 2025
their service is extremely good, I am happy and at easy
their service is extremely good, I am happy and at easy
1 reviews | Active since Nov 2025
their service is extremely good, I am happy and at easy
their service is extremely good, I am happy and at easy