WORST WORST WORST SERVICE EVER MARISKA STRYDOM

Last year (2019) Toyota Hilux that is insured with SAU was ******. Thanks to CARTRACK the vehicle was found but damaged baldy. The claims consultant MARISKA STRYDOM assisted me & Stefan v Tonder (main driver of vehicle). From day 1 we had to consantly followed up with her. on 16/9/2019 we approved the excess and the vehicle was send to Macpro. The vehicle was collected and I was called to confirm if I was satisfied and if SAU can pay Macpro. I referred them to Stefan as he collected the vehicle. I confirmed to them NOT to pay. Stefan then advised them that the following items was missing • Vehicle Jack • Dashboard Ashtray • Battery Brachet and again both of us advised them NOT to pay Macpro. Nor SAU, nor Macpro gave feedback, mails was send calls where made nothing. Then when CATRACK fitted a new tracker they advised Stefan that the aircon pipes where not connected this was 13 November 2019, Carlos from Macpro advised Stefan that he would take it up with SAU. Stefan called no returned calls. Yesterday I called and spoke to a claims consultant and was advise that JOYCE MARABU - Team Leader is not availble to take my call, left a message. Stefan called me and advised that a claims consultant called him and advised that we need to take the vehicle back to Macpro and also get quotes for the missing items. REALLY HOW ARROGANT!!!!!!!!!!! I called again and was addement to speak to someone and was given Chadi Makeketa who was very helpfull. I asked Chadi if Macpro was paid, and she confirmed that SAU paid them already. NOR ME NOR STEFAN VAN TONDER AUTHORISED SAU TO PAY. I wanted to know who authorised the payment. She requested me to send her a mail with all the information which I did yesterday afternoon. Till now I haven't even received a phone call or mail seems to me that SAU don't value me as a customer.

SO MY NEXT STEP WILL BE .........................................................