NR
NATALIE R
1 reviews | Active since Jan 2018
14 May 2025, 17:26
Worst experience every had a accident on the 15 April 2025 car was taken in
Worst experience every had a accident on the 15 April 2025 car was taken in. Got a car hire on the 16th they say I can only have for a month. My car was only send to the repair place the 13May and will be there for two weeks . Now my rental is up and all they can say when I asked why dit they take so long to send it to the repair shop . They say sorry it was over Easter ( which did not last 2 weeks) and it would not have made a difference if it was send earlier. YES IT WOULD HAVE . BECOUSE THE THE REPAIR SHOP WOULD HAVE STARTED EARLIER AND I WOULD STILL HAVE MY HIRE CAR AND WOULD NOT HAVE TO PAY EXTRA FOR EXTRA DAYS WITH A HIRE CAR AND ALSO PAY MY EXCESS . THEY DONT CARE ABOUT THERE CUSTOMERS AT ALL . AND I WILL TELL AS MANY PEOPLE ABOUT THIS. YOU COST ME MORE THEN SOULD HAVE AND MORE STRESS AND FRUSTRATION.
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Replies (4)0
Replies (4)
SA Underwriting Agencies (Pty) Ltd's replyOfficial
15 May 2025, 18:03Dear Natalie R
Thank you for reaching out and bringing your concerns to our attention.
We regret that your recent experience with SAU has not met your expectations.
However we confirm that you do not have a car hire benefit with SA Underwriters.
The car hire benefit was arranged and is administered by your Broker directly.
We do note your concerns however and our Claims team will be contacting you with an alternative to resolve the issue
Should you have any further questions kindly contact Us or your Broker for more information
We regret that your recent experience with SAU has not met your expectations.
However we confirm that you do not have a car hire benefit with SA Underwriters.
The car hire benefit was arranged and is administered by your Broker directly.
We do note your concerns however and our Claims team will be contacting you with an alternative to resolve the issue
Should you have any further questions kindly contact Us or your Broker for more information
We value all ideas and suggestions, whether they’re positive or critical. Your feedback helps us further improve our service so that it exceeds your expectations.
Kind regards
The SAU Team
We Dare to Deliver
SA Underwriting Agencies (Pty) Ltd's reply15 May 2025, 18:03
Official
Dear Natalie R
Thank you for reaching out and bringing your concerns to our attention.
We regret that your recent experience with SAU has not met your expectations.
However we confirm that you do not have a car hire benefit with SA Underwriters.
The car hire benefit was arranged and is administered by your Broker directly.
We do note your concerns however and our Claims team will be contacting you with an alternative to resolve the issue
Should you have any further questions kindly contact Us or your Broker for more information
We regret that your recent experience with SAU has not met your expectations.
However we confirm that you do not have a car hire benefit with SA Underwriters.
The car hire benefit was arranged and is administered by your Broker directly.
We do note your concerns however and our Claims team will be contacting you with an alternative to resolve the issue
Should you have any further questions kindly contact Us or your Broker for more information
We value all ideas and suggestions, whether they’re positive or critical. Your feedback helps us further improve our service so that it exceeds your expectations.
Kind regards
The SAU Team
We Dare to Deliver
NR
NATALIE R's updateReviewer Update
16 May 2025, 08:46Good day my problem was not the car hire . It's that the car is only for 30day . Witch sould have been enough time for you to do everything and get my car to the repairs. But no you guys took almost a full month then 4 day befor my car hire was up you only send everything to the repair. They onl working on my car from the 12 of May when they recieved your documents and stuff.
So my problem is that my car was with you for almost months before anything was done now I don't have a car to get to work becouse my 30 days are over with my car hire . You took your time to do the paperwork and get the ball rolling . No care about your customers. When I phoned to complain I was told a few wxtra days would make a difference in my life . BUT IT DOES I HAVE TO NOW PAY EXTRA FOR TRANSPORT AND THE EXCESS FOR YOU GUYS IT DOES MAKE A DIFFERENCE IN MY LIFE GIVING OUT SO MUCH MONEY BECOUSE YOU TOOK YOUR TIME PROCESSING EVERYTHING.
So my problem is that my car was with you for almost months before anything was done now I don't have a car to get to work becouse my 30 days are over with my car hire . You took your time to do the paperwork and get the ball rolling . No care about your customers. When I phoned to complain I was told a few wxtra days would make a difference in my life . BUT IT DOES I HAVE TO NOW PAY EXTRA FOR TRANSPORT AND THE EXCESS FOR YOU GUYS IT DOES MAKE A DIFFERENCE IN MY LIFE GIVING OUT SO MUCH MONEY BECOUSE YOU TOOK YOUR TIME PROCESSING EVERYTHING.
NR
NATALIE R's update16 May 2025, 08:46
Reviewer Update
Good day my problem was not the car hire . It's that the car is only for 30day . Witch sould have been enough time for you to do everything and get my car to the repairs. But no you guys took almost a full month then 4 day befor my car hire was up you only send everything to the repair. They onl working on my car from the 12 of May when they recieved your documents and stuff.
So my problem is that my car was with you for almost months before anything was done now I don't have a car to get to work becouse my 30 days are over with my car hire . You took your time to do the paperwork and get the ball rolling . No care about your customers. When I phoned to complain I was told a few wxtra days would make a difference in my life . BUT IT DOES I HAVE TO NOW PAY EXTRA FOR TRANSPORT AND THE EXCESS FOR YOU GUYS IT DOES MAKE A DIFFERENCE IN MY LIFE GIVING OUT SO MUCH MONEY BECOUSE YOU TOOK YOUR TIME PROCESSING EVERYTHING.
So my problem is that my car was with you for almost months before anything was done now I don't have a car to get to work becouse my 30 days are over with my car hire . You took your time to do the paperwork and get the ball rolling . No care about your customers. When I phoned to complain I was told a few wxtra days would make a difference in my life . BUT IT DOES I HAVE TO NOW PAY EXTRA FOR TRANSPORT AND THE EXCESS FOR YOU GUYS IT DOES MAKE A DIFFERENCE IN MY LIFE GIVING OUT SO MUCH MONEY BECOUSE YOU TOOK YOUR TIME PROCESSING EVERYTHING.
NR
NATALIE R's updateReviewer Update
16 May 2025, 10:46Thank you this matter has been resolved
NR
NATALIE R's update16 May 2025, 10:46
Reviewer Update
Thank you this matter has been resolved
SA Underwriting Agencies (Pty) Ltd's replyOfficial
27 May 2025, 15:57Thank you for your feedback.
We sincerely apologise for any inconvenience caused and the frustration you experienced.
I'm pleased that we were able to resolve the matter.
The SAU Team
We Dare to Deliver
I'm pleased that we were able to resolve the matter.
The SAU Team
We Dare to Deliver
SA Underwriting Agencies (Pty) Ltd's reply27 May 2025, 15:57
Official
Thank you for your feedback.
We sincerely apologise for any inconvenience caused and the frustration you experienced.
I'm pleased that we were able to resolve the matter.
The SAU Team
We Dare to Deliver
I'm pleased that we were able to resolve the matter.
The SAU Team
We Dare to Deliver