SM
Siyalizwa M
1 reviews | Active since Aug 2023
13 Aug 2023, 23:08
Worse insurance experience
I would never recommend anyone to use this insurance company.
My mother is 67 years old and has had a claim (CLM***) since the 27 May 2023. She has been sent pillar to post and still the claim is pending.
I had to even take days off work to assist her yet still no approval. The company assigned to the claim just keeps on requesting information in drips and drabs which we provide yet still no response on the claim.
Her health has taken a toll for the worst due to the stress. In the last call with assessor I had explained the effects of these delays yet still they are not simpathetic.
We have given up on getting assistance and accepted that the only way to get matter resolved is to contact the ombudsman for the sake of her health.
It has been the worse insurance experience I have encountered and to make matters worse it's happening to my elderly mother.
Helpful (0)
Replies (3)0
Replies (3)
SA Underwriting Agencies (Pty) Ltd's replyOfficial
15 Aug 2023, 15:00Good Day Siyalizwa M
As a financial service provider SA Underwriting Agencies undertakes to settle all valid claims.
This means that a claim must be fully validated in order for the Insurer to reach a decision on the matter.
As your mother has not provided all the necessary information when lodging the claim, we confirm that we have appointed loss adjusters to assist with the claim validation. As part of the validation process the loss adjusters need to obtain information from various sources in order to process the claim.
We refer to your policy contract page 20, Section G, Point 6 - where it states
G. IMPORTANT: YOUR RESPONSIBILITIESIn order to have ongoing cover and a valid claim, you agree to always:6. comply with all of our reasonable requests; EXAMPLE When we or our agents (for example attorneys, assessors or claims adjusters) ask you to give us permission to get your cell phone billing or location information or hospital records to check a claim, you must do this within the reasonable time we give you.
We confirm that our offices and the Loss adjuster have made numerous requests for outstanding information from your mother, however she has still not responded. Unfortunately, by failing to co-operate with the loss adjuster, she is delaying the processing of her own claim.
The Insurer cannot proceed with the claim without the required information. We kindly ask that you and your mother co-operate with the Loss adjuster in order to bring this matter to a close.
Regards
The SAU Team
We dare to Deliver!
As a financial service provider SA Underwriting Agencies undertakes to settle all valid claims.
This means that a claim must be fully validated in order for the Insurer to reach a decision on the matter.
As your mother has not provided all the necessary information when lodging the claim, we confirm that we have appointed loss adjusters to assist with the claim validation. As part of the validation process the loss adjusters need to obtain information from various sources in order to process the claim.
We refer to your policy contract page 20, Section G, Point 6 - where it states
G. IMPORTANT: YOUR RESPONSIBILITIESIn order to have ongoing cover and a valid claim, you agree to always:6. comply with all of our reasonable requests; EXAMPLE When we or our agents (for example attorneys, assessors or claims adjusters) ask you to give us permission to get your cell phone billing or location information or hospital records to check a claim, you must do this within the reasonable time we give you.
We confirm that our offices and the Loss adjuster have made numerous requests for outstanding information from your mother, however she has still not responded. Unfortunately, by failing to co-operate with the loss adjuster, she is delaying the processing of her own claim.
The Insurer cannot proceed with the claim without the required information. We kindly ask that you and your mother co-operate with the Loss adjuster in order to bring this matter to a close.
Regards
The SAU Team
We dare to Deliver!
SA Underwriting Agencies (Pty) Ltd's reply15 Aug 2023, 15:00
Official
Good Day Siyalizwa M
As a financial service provider SA Underwriting Agencies undertakes to settle all valid claims.
This means that a claim must be fully validated in order for the Insurer to reach a decision on the matter.
As your mother has not provided all the necessary information when lodging the claim, we confirm that we have appointed loss adjusters to assist with the claim validation. As part of the validation process the loss adjusters need to obtain information from various sources in order to process the claim.
We refer to your policy contract page 20, Section G, Point 6 - where it states
G. IMPORTANT: YOUR RESPONSIBILITIESIn order to have ongoing cover and a valid claim, you agree to always:6. comply with all of our reasonable requests; EXAMPLE When we or our agents (for example attorneys, assessors or claims adjusters) ask you to give us permission to get your cell phone billing or location information or hospital records to check a claim, you must do this within the reasonable time we give you.
We confirm that our offices and the Loss adjuster have made numerous requests for outstanding information from your mother, however she has still not responded. Unfortunately, by failing to co-operate with the loss adjuster, she is delaying the processing of her own claim.
The Insurer cannot proceed with the claim without the required information. We kindly ask that you and your mother co-operate with the Loss adjuster in order to bring this matter to a close.
Regards
The SAU Team
We dare to Deliver!
As a financial service provider SA Underwriting Agencies undertakes to settle all valid claims.
This means that a claim must be fully validated in order for the Insurer to reach a decision on the matter.
As your mother has not provided all the necessary information when lodging the claim, we confirm that we have appointed loss adjusters to assist with the claim validation. As part of the validation process the loss adjusters need to obtain information from various sources in order to process the claim.
We refer to your policy contract page 20, Section G, Point 6 - where it states
G. IMPORTANT: YOUR RESPONSIBILITIESIn order to have ongoing cover and a valid claim, you agree to always:6. comply with all of our reasonable requests; EXAMPLE When we or our agents (for example attorneys, assessors or claims adjusters) ask you to give us permission to get your cell phone billing or location information or hospital records to check a claim, you must do this within the reasonable time we give you.
We confirm that our offices and the Loss adjuster have made numerous requests for outstanding information from your mother, however she has still not responded. Unfortunately, by failing to co-operate with the loss adjuster, she is delaying the processing of her own claim.
The Insurer cannot proceed with the claim without the required information. We kindly ask that you and your mother co-operate with the Loss adjuster in order to bring this matter to a close.
Regards
The SAU Team
We dare to Deliver!
SM
Siyalizwa M's updateReviewer Update
15 Aug 2023, 21:07Good day,
As outlined in my previous statement we have been providing information timeless and further requests for additional information has been made. In total we have made 3 submission of further information required.
This matter is only coming to your attention as we have made a complaint on this platform. We have again comp**** and submitted the requested information at the hope this will come to an end.
We have no reason not to comply to requested information as it's a financial strain to make payment for 3 months on a vehicle that written off.
Thanks again for your simphatheic response to our ordeal with dealing with your company.
As outlined in my previous statement we have been providing information timeless and further requests for additional information has been made. In total we have made 3 submission of further information required.
This matter is only coming to your attention as we have made a complaint on this platform. We have again comp**** and submitted the requested information at the hope this will come to an end.
We have no reason not to comply to requested information as it's a financial strain to make payment for 3 months on a vehicle that written off.
Thanks again for your simphatheic response to our ordeal with dealing with your company.
SM
Siyalizwa M's update15 Aug 2023, 21:07
Reviewer Update
Good day,
As outlined in my previous statement we have been providing information timeless and further requests for additional information has been made. In total we have made 3 submission of further information required.
This matter is only coming to your attention as we have made a complaint on this platform. We have again comp**** and submitted the requested information at the hope this will come to an end.
We have no reason not to comply to requested information as it's a financial strain to make payment for 3 months on a vehicle that written off.
Thanks again for your simphatheic response to our ordeal with dealing with your company.
As outlined in my previous statement we have been providing information timeless and further requests for additional information has been made. In total we have made 3 submission of further information required.
This matter is only coming to your attention as we have made a complaint on this platform. We have again comp**** and submitted the requested information at the hope this will come to an end.
We have no reason not to comply to requested information as it's a financial strain to make payment for 3 months on a vehicle that written off.
Thanks again for your simphatheic response to our ordeal with dealing with your company.
SA Underwriting Agencies (Pty) Ltd's replyOfficial
28 Aug 2023, 08:03Good Morning Siyalizwa
We thank you for your co-operation.
The claims department will contact your mother shortly to discuss the matter further.
Regards
The SAU Team
We thank you for your co-operation.
The claims department will contact your mother shortly to discuss the matter further.
Regards
The SAU Team
SA Underwriting Agencies (Pty) Ltd's reply28 Aug 2023, 08:03
Official
Good Morning Siyalizwa
We thank you for your co-operation.
The claims department will contact your mother shortly to discuss the matter further.
Regards
The SAU Team
We thank you for your co-operation.
The claims department will contact your mother shortly to discuss the matter further.
Regards
The SAU Team