MT
Molete T
1 reviews | Active since Jul 2020
08 Jun 2021, 15:39
Very poor service in processing my claim!
I am very disappointed at the way you have handled my claim and the fact that you don't see anything wrong in NOT CONTACTING me to tell me what the progress is on my claim. Why do i have to call you in order for you to suddenly want to tell me where the process is and what needs to be done?
The same applies to your service provider that will install my windscreen. I had to call them to find out what is happening and they will only place the order once i have settled the excess. Guys are you really willing to **** your customers? Think again if this is your business proposition to your customers!
Helpful (0)
Replies (1)0
Replies (1)
SA Underwriting Agencies (Pty) Ltd's replyOfficial
09 Jun 2021, 12:12Dear Molete T Thank you for your message and we apologize for any inconvenience that was caused. We are currently investigating the circumstances surrounding the problem you have brought to our attention. We confirm that we have been in contact with you and will be providing you feedback going forward. Regards The SAU team We dare to deliver!
SA Underwriting Agencies (Pty) Ltd's reply09 Jun 2021, 12:12
Official
Dear Molete T Thank you for your message and we apologize for any inconvenience that was caused. We are currently investigating the circumstances surrounding the problem you have brought to our attention. We confirm that we have been in contact with you and will be providing you feedback going forward. Regards The SAU team We dare to deliver!