Unreliable insurance

i was very disappointed with this company i had a car comprehensive cover with them for almost a year.i had a claim that was approved in September 2020 they told me that they appointed a panel-beater in Middelburg to fix my car.i called them asking if i can call the appointed workshop to find out if i can bring my car they said no the company will call me.i waited since September paying them until December 2020 where i decided not to pay my January premium since i saw that if they cannot fix this minor-claim what will happen if i get a write off.

In January i was involved in an accident where my car was bumped by another car that skipped a red robot it was a rite of, so i asked them what will happen with the valid claim i had with them hence i was paying them all those months after that claim and they said nothing.according to me they were supposed to give all my premium back from the the day after the claim until December because i was paying for nothing.hence the claim was approved.i tried to call and i spoke to one of their arrogant lady with a bad customer relation and communication she was very emotional as if i had a contract with her not the company. i even asked her to take my matter to her superior but she refused and told me that one of their consultant has tried to call me and i hanged up the phone.i told her that i am working so you cannot expect to get hold of me 24/7.i even asked her that is the any email or sms that was ever sent with regards to that as an alternative communication hence i do not have their numbers stored on my phone? she said no, so i do not if they think we always waiting for their call everyday.

with SAU insurance think twice before you commit.