Unpleasant experiences/Very bad service

On 06th January 2022, my vehicle was involved in an accident. I have called SA underwriters immediately and SA underwriters requested first help to tow my vehicle. Apparently, the 1st week after collecting my vehicle it was not taken to the correct destination which should apparently not be a problem as the assessor could drive to where the vehicle is to be assessed. I have been told that SA Underwriters are getting the vehicle retrieved from the wrong destination which has taken 2 weeks. We are heading into 1 month and I have not received professional assistance regarding my claim. I have been emailing, calling and all I get are excuses, no solutions. This experience is horrific and emotionally draining and came with a financial loss renting a vehicle for a month, which I will be invoicing SA Underwriting for. I do not know how much longer this process is going to take but I have now reached a breaking point. It breaks my heart to have an experience that they do not care about their customer or what the customer is going through. No compassion.