SN
Siphelele N
1 reviews | Active since Jun 2024
18 Jun 2024, 15:39
Unhappy, disappointed, unsatisfied
I am highly unsatisfied and disappointed with the service I'm currently receiving from SAU. Yesterday marked a month since I registered a claim and till today they still processing the claim. They never bother to call me and update me on the status of my claim or update me on what the hold up is. I am the one who calls them every single day trying to get an update and still I get told to wait and bare with them. How much longer must I wait since I've waited a month already. I struggle so much with transport to work that I can't even get to work on other days. It's really frustrating.
Helpful (0)
Replies (1)0
Replies (1)
SA Underwriting Agencies (Pty) Ltd's replyOfficial
26 Jun 2024, 17:03Dear Siphelele N
We are sorry to hear that you feel your claim was delayed.
As a financial service provider SA Underwriting Agencies undertakes to settle all valid claims.
This means that a claim must be fully validated in order for the Insurer to reach a decision on the matter.
As part of the validation process, we have requested you to provide us with various pieces of information in order to process the claim.
Unfortunately, the Insurer could not proceed with the claim without the required information.
We refer to your policy contract , Section G, Point 6 - where it states
G. IMPORTANT: YOUR RESPONSIBILITIES In order to have ongoing cover and a valid claim, you agree to always: 6. comply with all of our reasonable requests; EXAMPLE When we or our agents (for example attorneys, assessors or claims adjusters) ask you to give us permission to get your cell phone billing or location information or hospital records to check a claim, you must do this within the reasonable time we give you.
We confirm that the claim has since been authorised and our team has been in contact with you to discuss the way forward.
Thank you for your patience and continued support
Kind Regards
The SAU Team
We Dare to Deliver!
We are sorry to hear that you feel your claim was delayed.
As a financial service provider SA Underwriting Agencies undertakes to settle all valid claims.
This means that a claim must be fully validated in order for the Insurer to reach a decision on the matter.
As part of the validation process, we have requested you to provide us with various pieces of information in order to process the claim.
Unfortunately, the Insurer could not proceed with the claim without the required information.
We refer to your policy contract , Section G, Point 6 - where it states
G. IMPORTANT: YOUR RESPONSIBILITIES In order to have ongoing cover and a valid claim, you agree to always: 6. comply with all of our reasonable requests; EXAMPLE When we or our agents (for example attorneys, assessors or claims adjusters) ask you to give us permission to get your cell phone billing or location information or hospital records to check a claim, you must do this within the reasonable time we give you.
We confirm that the claim has since been authorised and our team has been in contact with you to discuss the way forward.
Thank you for your patience and continued support
Kind Regards
The SAU Team
We Dare to Deliver!
SA Underwriting Agencies (Pty) Ltd's reply26 Jun 2024, 17:03
Official
Dear Siphelele N
We are sorry to hear that you feel your claim was delayed.
As a financial service provider SA Underwriting Agencies undertakes to settle all valid claims.
This means that a claim must be fully validated in order for the Insurer to reach a decision on the matter.
As part of the validation process, we have requested you to provide us with various pieces of information in order to process the claim.
Unfortunately, the Insurer could not proceed with the claim without the required information.
We refer to your policy contract , Section G, Point 6 - where it states
G. IMPORTANT: YOUR RESPONSIBILITIES In order to have ongoing cover and a valid claim, you agree to always: 6. comply with all of our reasonable requests; EXAMPLE When we or our agents (for example attorneys, assessors or claims adjusters) ask you to give us permission to get your cell phone billing or location information or hospital records to check a claim, you must do this within the reasonable time we give you.
We confirm that the claim has since been authorised and our team has been in contact with you to discuss the way forward.
Thank you for your patience and continued support
Kind Regards
The SAU Team
We Dare to Deliver!
We are sorry to hear that you feel your claim was delayed.
As a financial service provider SA Underwriting Agencies undertakes to settle all valid claims.
This means that a claim must be fully validated in order for the Insurer to reach a decision on the matter.
As part of the validation process, we have requested you to provide us with various pieces of information in order to process the claim.
Unfortunately, the Insurer could not proceed with the claim without the required information.
We refer to your policy contract , Section G, Point 6 - where it states
G. IMPORTANT: YOUR RESPONSIBILITIES In order to have ongoing cover and a valid claim, you agree to always: 6. comply with all of our reasonable requests; EXAMPLE When we or our agents (for example attorneys, assessors or claims adjusters) ask you to give us permission to get your cell phone billing or location information or hospital records to check a claim, you must do this within the reasonable time we give you.
We confirm that the claim has since been authorised and our team has been in contact with you to discuss the way forward.
Thank you for your patience and continued support
Kind Regards
The SAU Team
We Dare to Deliver!