1 reviews | Active since Jun 2022
Unhappy client
I don't recommend this insurance company to anyone, they don't even have customer service if they had no star for bad review I would give them that. I logged a claim with SA underwriters and took them a month to accept my claim and that was March and I'm telling you now my car is still not with me. The panel bitters are not giving me proper explanation, I have to harass them to do a follow up include my so called insurance. On top of that I was also surprised with the excess fee that I have to pay, they promised to send me the contract after the phone call we had because they are very fast when they speak so you can't catch everything they are saying and they never did up untill I had to claim. I'm very dissapointed and hurt because I am very disadvantaged in terms of going to work since I work awkward hours without transport. It's been 4months now.
We thank you for your message and we apologise for the lack of communication and that of the repairer. We have investigated the matter that you have brought to our attention and we can confirm that the repairer has advised you of the delays the procurement of parts. This is unfortunately an issue that is affecting the entire motor repair industry and is regrettably out of the repairer’s control. We would like to refer to the below articles from April 2022 that gives more insight into the issue: · https://businesstech.co.za/news/motoring/576756/major-supply-shortage-to-hit-drivers-in-south-africa-industry-body-warns/· https://roodepoortrecord.co.za/2022/04/20/after-accident-repairs-always-present-some-frustration/
We confirm that you have recently spoken with ours Claims team and the Repairer and an agreement was reached.
In terms of the excess we note that these excesses were disclosed at inception and app**** correctly to the claim, however we urge you to fami****ise yourself with the terms & conditions of your contract.
Please feel free to contact us or your Broker should you have any queries.
Once again thank you for your support
Regards
The SAU Team
We dare to Deliver!
We thank you for your message and we apologise for the lack of communication and that of the repairer. We have investigated the matter that you have brought to our attention and we can confirm that the repairer has advised you of the delays the procurement of parts. This is unfortunately an issue that is affecting the entire motor repair industry and is regrettably out of the repairer’s control. We would like to refer to the below articles from April 2022 that gives more insight into the issue: · https://businesstech.co.za/news/motoring/576756/major-supply-shortage-to-hit-drivers-in-south-africa-industry-body-warns/· https://roodepoortrecord.co.za/2022/04/20/after-accident-repairs-always-present-some-frustration/
We confirm that you have recently spoken with ours Claims team and the Repairer and an agreement was reached.
In terms of the excess we note that these excesses were disclosed at inception and app**** correctly to the claim, however we urge you to fami****ise yourself with the terms & conditions of your contract.
Please feel free to contact us or your Broker should you have any queries.
Once again thank you for your support
Regards
The SAU Team
We dare to Deliver!