1 reviews | Active since Aug 2013
Unbelievably disturbing
<p>I joined SA underwriters, taking insurance on my vehicle a year ago...After close to a year, I receive an updated copy of my policy with incorrect information within. After much hassles, I resolved all of this to then find out that they increase the policies annually, even if one doesn't claim. I queried this with my broker and received no further feedback. I then searched and found another insurance company offering me better service and subsequently phoned SA Underwriters and cancelled my policy. I received a call from a person there telling me I will lose a whole year of insurance and benefits if I leave but I was adamant that I wanted to leave. After listening to all that he said, I insisted on cancelling and was successful. My cover and policy was to expire at the end of November 2016. On the 1st of December, I noted that I was debited for an amount of R150 from SA underwriters. Upon phoning and querying, I was informed that this was a cancellation fee. A CANCELLATION FEE??? For not wanting to insure with them? When there was never a remuneration given to me? Why on earth would I want to pay a cancellation fee to stop their service? I must pay someone to stop offering me a service? That almost sounds like the mafia at work. I informed the consultant that there was no way that I was parting with my money and reversed that debit. I have had insurance before but have never heard of me having to pay someone to cancel a service...This company needs to be reviewed. I can assure you I will never recommend this company to anyone at all....never ever. I am not prepared to pay this company and am prepared to go legal on this. Absolutely pathetic but truly disturbing that businesses like this exist.</p>
Dear Ms Chetty
We note the correspondence sent and the content of which has been duly noted.
Kindly refer to your policy document on;
Page 16 - E. Policy changes and cancellation
6. A once-off cancellation fee will be charged in the event that you choose to cancel the policy.
In light of the above it is evident that the cancellation fee charged to you is in line with the terms and conditions of this policy.
We trust that you will find the above in order.
Kind Regards
The SAU Team
Dear Ms Chetty
We note the correspondence sent and the content of which has been duly noted.
Kindly refer to your policy document on;
Page 16 - E. Policy changes and cancellation
6. A once-off cancellation fee will be charged in the event that you choose to cancel the policy.
In light of the above it is evident that the cancellation fee charged to you is in line with the terms and conditions of this policy.
We trust that you will find the above in order.
Kind Regards
The SAU Team
