UNAUTHORISED DEBIT ORDER REFUND/DISGUSTED

Dear Leisl,

We have processed the cancellation of your policy and arranged a refund for the AAM membership. We sincerely apologise for any inconvenience this may have caused. Please note that the refund will be processed and paid into your account within the next 2 days. 

To clarify, our policy wording specifically states:

"Autassist is a stand-alone offering, and for your convenience and to save on banking costs, we have included the subscription fee in your current insurance debit order by only debiting one amount monthly from your bank account. Please see the Autassist benefits below or visit www.Autassist.co.za. No benefit will be payable until such time as the first subscription fee has been received by SAU. Should you at any point cancel your SAU policy, your membership with Autassist will continue to be effective with the issuance of a new membership number and debit order for the subscription fee, the amount of which will be deducted from your bank account, as agreed by you, until such time as you specifically request cancellation of this debit order."

We understand that this might not have been entirely clear, and we appreciate your understanding. 

Should you have any further questions or require additional clarification, please do not hesitate to reach out.

Kind regards,
The SAU Team

Good morning,

Thank you for reaching out and sharing your concerns.

I deeply regret the inconvenience you’ve experienced, and I sincerely apologise for any frustration this situation may have caused. Please rest assured that we take your feedback very seriously and are committed to ensuring that all our clients are fully informed and satisfied with our services. We understand the importance of clear communication and will once again emphasize this across our organization.

Regarding your request, we will ensure that you receive written confirmation of the cancellation within the specified timeframe. Additionally, the refund process has already been initiated, and we will work to ensure it is completed as swiftly as possible.

Thank you for your understanding.

The SAU Team

 Good morning,

Thank you for your response.

I understand your frustration, and I want to assure you that we are committed to resolving this issue to your satisfaction. 
I have sent you an email that you are welcome to respond to. If you can send me a bank statement reflecting the bank charges incurred for these debits, we will gladly refund it for you.

Regards,
The SAU Team 

Good afternoon,

I have made the payment for the bank charges (R10.50). The balance of the refund will be processed and paid tomorrow.

Regards,