Theft of rims and tyres claim.

The consultant that was assigned to help me was rude and arrogant,I had to phone several times for update on the claim. The claim took 29 days. I had to find information needed by insurance by myself like to find out why the police station is not answering the phone and find the name and contact details of the person who can be contacted at the police station. I did that with my airtime..When i have called she will start by informing about outstanding information from me which was never communicated with me when I ask questions she become rude and impatient .She told me I had to pay R1100 +access because I didn't take my car to PG Glass for inspection. I never had a call or reminder to take the car to PG Glass i didn't even know wher is Pg glass. I think if that was so important i was supposed to be made aware. Not to wait for me to be in trouble then now they quote the clause in the contract of more than 50 pages. The clai drained and depressed me. I had to communicate with the manager Mr Kgotso Legodi he is the one who made sense about all the claims and all the things involved with the claim. I really appreciate the how Mr Legodi he handled my matter and helped me to proceed with the claim until the end. I wish insurance could train their employees to be comforting and be emphatic with the clients.,because when we register claims with them already we are stressed, traumatized, frustrated and they are our hope at that moment not to shout and be rude to clients. Thanks to Mr Legodi keep the hard work and your patience, always responding to my emails giving answers to all questions. Do that to all your clients