Terrible Unprofessional Treatment

I have an insurance policy with SAU, on the 12/06/2018 they tried *****ing my car at my son's place of work. After doing all the necessary to process my claim, i had no joy since the incident happened. The person from the Insurance that was dealing with my claim was Lindy Klinkenberg. They sent out the assessor to come and assess my vehicle, then the following day i received a call from a gentleman from SMD PTA stating they coming to tow my vehicle because the insurance had written my car off, but the insurance never informed me of this. Then the following Monday the same gentleman from SMD called me again and then I called the insurance and spoke to Lindy and she said that, that guy was not supposed to have told me that. Then when I enquired for a courtesy vehicle, I was informed that I do not qualify. Then i kept calling the insurance to speak to Lindy and was told numerous times that she will return my call but hardly did. After my vehicle had been standing for 6 weeks at my son's place of work, Lindy called me to inform me that my son was not listed as driver. I was so livid as the documentation for the additional drivers was sent to the insurance already last year 16 May 2017, of which i forwarded her the e-mails as proof. She said she was going to call me back and never did. If that was the case, they should have informed me of this the time the claim just started being processed. I became so frustrated as i have been calling and calling for the past 6 weeks using my airtime to a landline, trying to get my vehicle claim processed but with no joy at all! in the 6 weeks I was calling pointlessly on end, I asked her if I can tow my vehicle home as the body is getting damaged from standing all these weeks and she informed me that i am not allowed to tow my vehicle. On Monday (30 July) I called Lindy again and complained that it is really ridiculous that i have to struggle like this and the phone was dropped, yet again. The treatment I received from Lindy was unprofessional and her manners were terrible. Finally on Tuesday (31st July), i was informed after I had called again that they will tow my vehicle back home to me. In all fairness and honesty, did it have to take 7 weeks for this to happen? And I fixed my vehicle myself. This is not the kind of customer service I ever expected, as I have paid my insurance premium every month and never skipped a payment! This is not how you treat loyal clients who committed to paying their insurance and then when something happens, you receive this kind of treatment. I am now cancelling my insurance due to this horrible unprofessional treatment i received.